Refund policy

Open & Inspect at Delivery: We want to make sure you are completely satisfied with your order! You are welcome to open and inspect your package in the presence of the courier. If you wish to reject, return or exchange the items, you may return the package immediately with the courier.

Post-Delivery Returns: Once the courier departs, returns or exchanges are only accepted in the case of manufacturing defects.

Time Limit for Defect Claims: If you discover a manufacturing defect after delivery, you must report it to us and initiate a return or exchange within 7 days of receiving your shipment.

To be eligible for a return or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at zaanegypt@gmail.com 
or WhatsApp number: +2 01066588960

If your return or exchange is accepted, we’ll contact you to give you instructions on how and where to send your package. Items sent back to us without first requesting a return or an exchange will not be accepted. 

You can always contact us for any return question at zaanegypt@gmail.com or WhatsApp number: +2 01066588960

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order.