Shipping policy
Thank you for shopping with us! Below are the details regarding our shipping policy for deliveries within Egypt:
1. Shipping Locations: We currently ship to all cities and governorates within Egypt. Please ensure your shipping address is accurate to avoid delays.
2. Shipping Costs: Shipping costs are calculated based on your delivery location and the size of your order. The total shipping fee will be displayed at checkout before you confirm your purchase.
3. Order Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Time:
- Cairo & Giza: 3-5 business days
- Other Cities: 5-7 business days
5. Shipping Method: We partner with trusted couriers and shipping services to ensure your order reaches you safely.
6. Tracking Your Order: Once your order has been shipped, you will receive a tracking number and a link to track your order’s progress.
7. Damaged or Lost Shipments: If your order arrives damaged or you believe your package is lost, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue promptly.
8. Returns & Exchanges: We accept returns and exchanges in accordance with our Return Policy. Items must be returned in original condition, including packaging, within 7 days of receipt. Please refer to our Return Policy for full details.
9. International Shipping: Currently, we only offer shipping within Egypt. For international orders, please reach out to us for more information.
10. Contact Us: If you have any questions about your order or need assistance, feel free to reach out to us at zaanegypt@gmail.com or WhatsApp 01066588960.